Privacy
Policy
Sshhh, the walls have ears….!
We are VUK
We are Teqrepair t\a VUK Computers, also referred to as “we” “us” or “our”. We are the data controller. We place great emphasis on your privacy and our privacy policy reflects this. We are the data controller.
Our website address is: https://vuk.teqrepair.com.
Why? A Privacy Policy
This policy is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the https://vuk.teqrepair.com website (the “Site”) and any related communication between us.
It is important that you read this privacy policy so that you are aware of and understand what personal data we collect from you and how we use it.
We may change and amend this Online Privacy Statement from time to time. So we recommend that you regularly access our website to ensure that you agree with any changes or amendments.
Information Collected
We will collect and process the following data about you:
Opening an account, placing an order and managing your account
- Information provided by you to us when opening an account and placing an order with us. This information will include your name, delivery address, billing address, e-mail address, telephone number and unique identifiers (such as your password). Passwords are hashed so they are not visible to us.
- Information relating to orders you have placed with us and payments to and from you.
Using, The Site
- Information that we automatically receive and record from your browser or your mobile device when you visit our Site, such as your IP address or unique device identifier, the cookies you accept and data about which pages you visit.
- Device-specific information that we may automatically collect when you use our Site. This information may include information such as the hardware model, operating system information, browser information and device identifiers.
- Information about how you use our Site.
- Information that you provide us with if you enter a competition or other promotional feature on our Site, such as name, address, e-mail address, telephone number and country of residence.
Cookies & Analytics
Our websites use cookies for the purposes of providing shopping basket functionality, and so as to gather information about browsing and purchasing behaviour by our customers in order to improve our site.
When someone visits this website we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns.
We maintain an opt-in mailing list for the purposes of email offer newsletters. To do this we use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies which help us to monitor and improve our newsletters. For more information see MailChimp’s privacy notice.
We try to keep our email and telephone communication with our customers to the necessary minimum and only broadcast news and offers that are relevant and add value, if you no longer wish to receive emails from us you can find an unsubscribe link at the bottom of every marketing email we send; one click and your settings will immediately be updated.
Information Usage
The information used about you, is put to use for the purpose managing your online experience at VUK.
Your account & order management
- To open your account on our Site and maintain your records
- To process your order and arrange delivery or collection of your products
- To contact you in relation to your order
- To process payments from you or to you
- To respond to your requests and queries
- To check that your payment card is not being used without your consent
- Asking you to leave a review of our service.
Quality of service & site improvement
- To help train our staff and improve our customer service.
- To ensure that content from our Site is presented in the most effective manner for you and for your device.
Marketing & competitions
- To help train our staff and improve our customer service.
- To ensure that content from our Site is presented in the most effective manner for you and for your device.
Keeping Data
We will provide you with phone and email support for the lifetime of your PC.
To do this, we will need to keep details of you and your order, so we can retrieve these details if you contact us.
So that we don’t keep your data indefinitely, we will keep your personal data for a maximum of 10 years.
After 10 years, the only information that we will retain is information to enable us to identify the PC as one that we have manufactured.
Share Data Outside of UK
Some of our external third party suppliers or service providers are based outside of the UK, so their processing of your personal data may involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
We Process Your Data For
We will only use your personal data when the law allows us to. Data protection law sets out a number of different legal grounds upon which data controllers can legally process personal data.
In most cases, we process your data in order to take steps at your request before entering into a contract with you, or because the processing is necessary to perform our contract with you.
If the processing is not related to your contract, we will process your information on one of the following bases:
Your account & order management
- You have given clear consent for us to process your personal data.
- Our legitimate interests, which include:
- developing our products and growing our business
- carrying out data analytics to help us predict future market trends and customer behaviour
- to improve our Site and your experience of using it, including customising your experience
- to understand the types of products that you are interested in
- to develop our business and inform our marketing strategy
- to run our business, administer our Site and ensure its security
- to prevent fraudulent purchases on our Site
- to improve service quality and compliance.
In accordance with data protection law, we make sure we consider and balance any potential impact on you and your rights before we process your data for our legitimate interests. If the potential impact on you and your rights overrides our legitimate interests, we will not process your data, unless we are able to do so using a different legal basis.
Where the processing is necessary to comply with our legal obligations, a court order or to exercise or defend legal claims.
Data Shared With
Providers of Services to VUK
We may need to pass on your information to service providers who provide services on our behalf.
During the life of our relationship it is likely that the identity and categories of third parties will change.
Your data will only be used by our third party providers to provide the requested services to us and each service provider is subject to a set of terms consistent with this Privacy Policy.
At the time of writing this Privacy Policy, we use the following service providers to provide us with services:
- our payment services providers
- third party payment providers who are integrated into our Site. When you pay using one of these methods e.g. Paypal, you are redirected to the provider’s portal. Your use of these services is subject the terms and conditions and the privacy policies of these payment
- providers. This includes where you choose to pay by finance.
- providers of IT security services
- providers of customer support software
- providers of internet based telephony services
- third party databases, against which we will validate your details in order to verify your identity and prevent fraud. To perform these checks your personal information may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will not be affected.
- providers of delivery services, such as Royal Mail and DPD
- email services providers
- providers of competitions platform and virtual agents
- to TrustPilot, to enable you to rate your purchase experience with us where you agree to do so.
Questions? About Your Data
If you have any questions about how we use your personal data or if you’d like to exercise any of your rights, please contact us. You can get in touch by emailing us at privacy@vuk.teqrepair.com.
To keep things simple, we kept the page on point. For our full Terms and Conditions, please click here.
Designed and Built
for Everyone
Content Creators
Photography, Post Production, Streaming, Graphics Design, 3D Design, VFX & Rendering
Why? VUK Computers
Exceptional Service
As we do our own optimised operating system builds, we offer limited support OS support for all our systems. Whether Linux or Windows.
On hardware you don’t need to worry we support all our systems and are ready and able.
Build Quality
We build our systems using only the highest quality components, hand picked and tested.
The aim is to have the best hardware and operating system compatibility and optimisation, so no bloatware either.
We Love I.T.
We first and foremost love designing, building, tinkering and optimising.
Having been avid gamers and professionals, we have the experience and knowledge on producing outstanding systems.
Our Mission
Bringing Back Fun
Making computers fun again, they are still the best all in one package for not just work, but education and work too.
That is why we are offering pre-installed Linux systems, with Ubuntu & Linux Mint.
You will not be disappointed.
Innovation & Openness
We are great proponents of opensource, repairability & serviceability, our computers are designed with this in mind.
Privacy, security and control are most important. On our systems where possible we remove\limit telemetry or lock ins.
So, why not buy a VUK Linux
Your Important
We aim to provide industry leading support and service and offer you systems that have exceptional 'Out of the Box' experience.
Our aim is to be successful, but the right kind of successful.
This is why we are offering pre-installed Linux systems.